FAQs

How are you limiting the risk of infection in the shop?

 We have a number of procedures in place to limit the risk to borrowers, volunteers, and staff from COVID-19.


  • Only two borrowers are allowed inside the shop at any one time.
  • Hand sanitiser is available at the door when you come in.
  • There is a one-way system to follow around the shop.
  • We are encouraging all borrowers to pay online before coming to collect an item so that we can reduce the need for interaction in the shop.
  • There are designated drop-off points so that borrowers can drop off items in the shop without coming into contact with others.
  • Our volunteers and staff are all provided with a facemask and gloves. It is their choice whether to wear them.
  • All items waiting for collection will be ready on the shelves for borrowers to collect.

How do you limit the risk of cross-contamination from items?

 We are using a multi-stage approach to minimise the risk of infection from items, both to borrowers and volunteers. 

 

We ask all borrowers to clean items before returning them. All returned items are then left untouched for three days. After three days, the items are disinfected before being returned to the shelves. 

 

We also recommend that borrowers wash items borrow once they get home and before using them.


Can I collect and drop-off tools if I, or someone close to me, has recently shown symptoms of COVID-19?

If you show any symptoms of COVID-19, or have been in contact with anyone else showing symptoms within the last 14 days, we ask you to stay away from the shop. Please follow Government advice around self-isolating in these circumstances. 

 

If you have already paid for your item online, or you are unable to return an item you have borrowed, please get in contact. We will refund you for any items you are unable to collect and waive any late fees if you are unable to drop-off. 

 

Thank you for all of your efforts to keep fellow borrowers, volunteers, and staff safe.


Can I bring my children with me to collect and drop off items?

As far as possible we are trying to limit the number of borrowers in the shop at a time. However, we appreciate that many of our borrowers may have young children who they will need to bring with them. This is absolutely fine.


We just ask that if you are coming in with children you wait for all other borrowers to leave the shop before coming in.


When can I collect and return items?

The Share and Repair Shop on Broad Street is open on Mondays, Wednesdays, and Fridays 10am-1pm and on Saturdays 10am-12pm for collecting and returning items. 

 

We strongly recommend reserving and paying for the item online first before you come in to collect it to minimise the risk of contact, and reduce any waiting times.

 

Are you accepting donations?

Absolutely! You can donate good quality and re-usable items at The Share and Repair Shop on Broad Street on Mondays, Wednesdays, and Fridays 10am-1pm and on Saturdays 10am-12pm. 

 

Please help us by cleaning your donations beforehand. This is especially important at this time to minimise the risk of infection.

 

If you’re not sure whether your item is something we need, please ask via hello@shareandrepair.org.uk first to check. We wouldn’t want you to come all this way if we cannot take your item.


Do you accept cash?

You can pay by cash if you are unable to pay by card as we do not wish to exclude anyone from borrowing. 

 

However, we prefer if you pay online via the Library of Things website if you can. If you need help doing this, or have any questions about making payment, please get in contact via hello@shareandrepair.org.uk

 

Thank you for all of your help to keep fellow borrowers, volunteers, and staff safe.

 

Is there somewhere to park nearby? 

As part of newly introduced efforts to reduce the risk of transmission of COVID-19 in Bath, the pavement opposite The Share and Repair Shop on Broad Street has been temporarily widened. This means that the road is now too narrow for cars to pull over and drop-off or pick-up items.

 

However, there are places to park close by. The nearest car parks are:

·      Cattle Market Car Park

·      Broad Street Car Park

 

There is also a loading bay outside St Michael’s Church on Broad Street and a single yellow line a bit further up Broad Street from the shop. 

 

We have a wheelbarrow in the shop to take items to and from your car if needed.

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